End consumer Right of Cancellation
End consumer Right of Cancellation
1. Scope of this directive (application)
1.1.This B2C –Right of Cancelation refers to the Distance Selling guidelines of the EU and applies to contracts between 1st-Relief and their end-customers.
1.2.This right of withdrawal does not apply to transactions between 1st-Relief GmbH and its business customers (B2B transactions).
2. Deadlines
2.1.1st-Relief grants customers the right to cancel an order within 14 calendar days (this time period includes weekends and bank holidays).
2.2.1st-Relief end-customers may send notification of cancelation by fax, email, post or simply by returning the goods within the 14-day period, without explanation of cause. The cancelation deadline for goods begins from the receipt of goods (for recurring orders of similar goods the cancellation deadline begins at the receipt of the first lot of shipments). The cancellation deadline for services rendered by 1st-Relief is the date of the contract completion.
2.3.Adequate cancelation is fulfilled by timely notification or dispatch of the goods.
3. Handling of goods
3.1.The customer should take precautions and prevent the contamination or damage of the goods. The goods should be sent in their original packaging including all accessories and packaging components.
3.2.The customer should send all statements/cancelations to one of the following addresses:
1st-Relief GmbH
Schulgasse 5
8010 Graz
Austria
or
1st-Relief d.o.o.
Kukuljanovo 408
51227 Kukuljanovo
Croatia
Tel.: +43 316 3755730 20
Mail: [email protected]
3.3.In the event of cancellation / withdrawal, the consumer must bear the costs for returning the goods. If the delivery costs of the returned items are unpaid, 1st-Relief has the right to obtain the corresponding balance from the customer.
4. Exceptions to this Right of Cancelation
4.1.This Right of Cancelation does not apply to contracts for the supply of goods that are based on customer specifications or are clearly tailored to the personal needs of the customer.
4.2.This Right of Cancelation does not apply to contracts for goods, where based on their condition or state, the goods are not adequate to be returned.
4.3.This Right of Cancelation does not apply to contracts for the delivery of audio/video recordings or software that have been returned with a broken seal.
4.4.This Right of Cancelation does not apply to hygiene-related items, which due to being opened are no longer able to be resold.
4.5.If the return of goods is in any way not possible, the customer must pay 1st-Relief for the value of the goods.
4.6.If the customer has used the products, 1st-Relief reserves the right to be compensated for the used goods. The criterion for compensation is based on the following:
4.6.1. If the goods have been opened; the seal broken, 1st-Relief reserves the right to obtain up to 10% of the depreciated value of the goods from the customer.
4.6.2. If the goods have been opened; the seal broken and the goods have been clearly used or damaged in any way, pieces are in part or entirely missing from the accessories or packaging is missing, 1st-Relief reserves the right to obtain up to 40% of the depreciated value of the goods from the customer.
4.7.In the event of cancelation, 1st-Relief will refund the customer, any transferred funds or payments made towards the order.
1st-Relief GmbH & 1st-Relief d.o.o.